KLOTZFLORIST Refund Policy

Refund Eligibility

At KLOTZFLORIST, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you wish to return or exchange an item, please review our refund policy criteria below:

• Items must be returned within 14 days of the delivery date.
• Items must be unused, in the same condition that you received them, and in their original packaging.
• Proof of purchase must be provided.

Non-Refundable Items

Certain items are non-refundable, including:

• Custom-made arrangements.
• Perishable goods such as flowers or plants.
• Gift cards.

Refund Process

Once your return is received and inspected, we will send you an email notification. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.